Our aim is to strengthen the customer voice at a strategic level within our business and ensure that decision making in relation to homes and services is significantly influenced by customer insight and engagement. One way we are doing this is through the creation of a new customer partnership board.
The customer partnership board will have two key roles:
- To work closely with our leadership on the big issues that affect the business and its strategic direction.
- To make sure that our approach to using customer insight and engagement is right in each situation and that what we find out is taken into account when we make decisions that affect customers, their homes and their communities.
The customer partnership board is new and will be up and running in the new year. For more information about the customer partnership board, please click here.
Naheed Ejaz has been appointed the customer partnership board chair.
She has a deep passion for raising a voice for and representing society. She is a Silva Homes customer and has lived in Bracknell for 34 years raising her family of five children, gaining a good knowledge of the local area and community.
Naheed commented: "I am delighted to be appointed the chair of this pioneering Customer Partnership Board at Silva. This is the first time that Silva customers are going to be involved in strategic decision making which is a very exciting prospect. I see this as an opportunity to amplify the voices of our community and further build stronger communication between Silva and its customers. I look forward to working with all the board members, Silva staff and the customers."
Naheed has an MA in political science she has an in-depth understanding of disability and has worked with special needs children for over 12 years running a special needs transport business.
Currently Naheed is working with a group for disadvantaged adults to equip them with personal and business skills and training for better integration through education and to create opportunities for marginalised communities.