Repairs and maintenance
Silva Homes repairs, maintains and improves all its properties. We have an in-house repairs team and use trusted contractors when needed.
We are dedicated to providing a good quality, cost effective service in a professional manner.
We look after homes in many ways:
- Carrying out repairs when they are reported to us
- Carrying out planned maintenance work to stop problems before they happen
- Carrying out repairs to properties when they are empty before a new tenant moves in, to meet our clear, clean and safe standards.
There are some jobs that we will do and will charge for. Please click here for information on rechargeable repairs for details.
When you report a repair, we will agree an appointment time when the repair can be carried out, which is convenient for you. We always try to be flexible, for example to avoid school run times. For certain repairs and gas servicing, we offer appointments for evenings and Saturday mornings. We also offer first or last appointments in mornings and afternoons. The appointment slots we offer to carry out repairs are:
|First call||8am to 9am|
|Morning||8am to 12noon|
|Afternoon||12noon to 4pm (Fridays to 3.30pm)|
|Avoid school runs||10am to 2pm|
|Available all day appointments||8am to 4pm|
|Other appointments in certain exceptional circumstances by arrangement|
Emergency repairs including out of hours
If you have an emergency repair to report outside office hours, please call freephone 0800 692 3000 or 01344 382800. Please be aware that we will only respond where health and safety is judged to be severely and immediately at risk or serious damage is taking place to the property.