Welcome new customers

Welcome to Silva Homes.

Our Voids and Lettings Team will have gone through the sign up process and explained the terms of your tenancy agreement to you and this page will give you more information. 

Information for new customers

Got a question

First six weeks
During the first six weeks of your new tenancy, please contact the Voids and Lettings Team with any queries or repairs that are needed. Please contact:
voids.lettings@silvahomes.co.uk
01344 382800

After six weeks
After six weeks, your tenancy will be managed by our Neighbourhood Services team. 

Your Neighbourhood Services Officer will visit you at home within six weeks to make sure you are settling in and to help with any issues. They will also visit you again after nine months.

Your feedback

We ask all our customers to complete a satisfaction survey, which you can do by clicking here. We use your feedback to review our processes and recognise good service.