Keeping pets at home
We recognise customers may wish to keep pets and that if they are cared for properly they make good companions and can bring great benefits. However, being a pet owner also involves considerable responsibility and some customers may have pets which cause a nuisance in the surrounding area.
You need to ask our permission for most types of pets like cats, dogs, and rabbits. You do not need permission for assistance dogs such as guidance and hearing dogs.
Please read the documents and complete the responsible pet owner agreement form below. If we give you permission you will need to sign a pet contract. The form contains details of your pets and your commitment and agreement to:
- Be responsible for the pet
- Ensure it does not cause a nuisance.
You do not need to get permission for small caged animals/birds or fish in a tank kept within the home or garden.
If you are not sure whether you need permission, please contact our Customer Experience Centre. Please note, local guidelines may have been agreed in your scheme or area. Your neighbourhood services officer will tell you if this is the case.
What to do if you want to keep a pet
If you feel you meet the criteria and would like to keep a pet, please read and complete the documents below.
Our approach to pet ownership has been recognised by the Royal Society for the Prevention of Cruelty to Animals (RSPCA) 2018 Community Animal Welfare Footprint (CAWF) scheme for encouraging responsible pet ownership in appropriate conditions.