Keeping pets at home

Dog and owner walking across a field We recognise customers may wish to keep pets and that if they are cared for properly they make good companions and can bring great benefits. However, being a pet owner also involves considerable responsibility and some customers may have pets which cause a nuisance in the surrounding area.

You need to ask our permission for most types of pets like cats, dogs, and rabbits. You do not need permission for assistance dogs such as guidance and hearing dogs.

Please read the documents and complete the responsible pet owner agreement form below. If we give you permission you will need to sign a pet contract. The form contains details of your pets and your commitment and agreement to:

  • Be responsible for the pet
  • Ensure it does not cause a nuisance.

You do not need to get permission for small caged animals/birds or fish in a tank kept within the home or garden.

If you are not sure whether you need permission, please contact our Customer Experience Centre. Please note, local guidelines may have been agreed in your scheme or area. Your neighbourhood services officer will tell you if this is the case.

What to do if you want to keep a pet

If you feel you meet the criteria and would like to keep a pet, please read and complete the documents below.

  1. Please read our pet ownership leaflet, which provides information about the pets you may keep, and more
  2. Please read this additional useful information
  3. Complete this responsible pet owner agreement form.

Cinnamon Trust helps with pet care

A specialist charity is on hand to help elderly and terminally ill people and their pets to reduce anxieties and problems. Local volunteers provide practical help when any aspect of day-to-day care becomes a problem, for example walking the dog for a housebound owner.

There’s a national fostering service for pets whose owners face a spell in hospital – volunteers take pets into their own homes to care for them until the owner returns home. And there’s also long term care for anyone going into residential accommodation so owners have peace of mind in the knowledge that their companion will be well looked after.

To find out more about this service or if you are interested in becoming a volunteer please call 01736 757900, email or visit 

RSPCA award for approach to pet ownership

Our approach to pet ownership has been recognised by the Royal Society for the Prevention of Cruelty to Animals’ (RSPCA) 2015 Community Animal Welfare Footprint (CAWF) scheme for encouraging responsible pet ownership in appropriate conditions. The award recognises our approach, which has clearly defined guidelines for pet ownership as well as some flexibility in individual cases. It also provides details of the pet owner’s responsibilities and explains which animals are allowed to be kept.

Piers Claughton, Senior Local Government Advisor at the RSPCA, added: “The RSPCA's CAWF scheme continues to showcase all that is good in local authorities and housing providers with regard to animal welfare. I am delighted that Silva Homes has become part of the scheme. The society was particularly impressed with the positive and flexible policy that allows for a localised pets policy. This should better ensure that responsible individuals can keep pets and enjoy all the benefits that pet ownership brings."

For more information about the CAWF, please visit the RSPCA website by clicking here.