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Gas safety and if you smell gas

Every 12 months Silva Homes carries out safety checks of gas boilers and gas fittings that we supply in tenants' homes. The annual checks help keep your heating and hot water working properly and safely. It is a legal requirement and helps ensure safety and good maintenance. Tenants will be sent a letter with the appointment details, and access is needed so we can carry out the safety inspection. The gas safety check is sometimes referred to as a gas service.

If you would like to know when your next gas safety check is due, or you wish to make an appointment for your gas safety check please call us on 01344 382800.

If you are concerned you may have a gas leak in your home or outside the home, please contact the National Gas Emergency line 0800 111999 (this is a 24/7 service) immediately. Please click the leaflet on the right or click here for our gas safety and servicing policy. All Silva Homes gas engineers are Gas Safe registered and will carry identification when they turn up at your door - if they don’t show you then don’t be afraid to ask to see it.

Gas safety

If you smell gas or in the event of a gas leak please:

  • Open doors and windows
  • Turn off the gas supply at the meter - use the handle which will be near the gas meter.
  • Check gas has not been left on unlit or the pilot light is out
  • Telephone Transco on 0800 111999
  • Do not smoke or use a naked flame
  • Do not turn on or off electrical switches.


Silva Homes offers a range of gas servicing for leaseholders. Please click here for more information about the service.

Silva Homes does not have legal responsibility for providing an annual safety check and certificate to leaseholders, however we strongly advise you to have an annual safety check. If maintenance is not undertaken properly, you may be at risk and the third party liability aspect of your household insurance may be void. If you sub-let your property you are legally obliged, as a landlord, to have a valid gas safety certificate at all times.

If you would like to know when your next gas safety check is due or you wish to make an appointment for your gas safety check please call us on 01344 382800. If you are concerned you may have a gas leak in your home or outside the home please contact Transco on 0800 111999 (including out of hours) immediately.

Leaseholders may be eligible for free gas safety checks from their energy supplier. Please click here for more information about this.

General information
Changes to legislation in recent years mean that by law only a Gas Safe registered installer can carry out work on a gas appliance. This applies to all of your domestic gas appliances. Installing or carrying out maintenance on gas appliances yourself is illegal and could be dangerous.

Find a Gas Safe engineer
A list of Gas Safe registered installers can be found in the local telephone directory or by clicking here. You can check if your installer is registered by phoning Gas Safe on 0800 408 5500. 

Gas Safe has a leaflet, which you can read by clicking here.

Always check that your installer is Gas Safe registered by asking to see their Gas Safe identification card. This card will have the photograph of the installer, plus an expiry date and a list of the types of gas works the installer is competent to work on. The Gas Safe register is the only official list of gas engineers who are legally allowed to work on your gas cooker, boiler and fire and is there to help protect you from unsafe gas work. You might remember it used to be known as CORGI.

Remember that ‘installer’ also means people who carry out repairs, maintenance and safety checks to gas appliances. A registered installer is required to isolate any appliance they consider unsafe. These appliances must not be used until repaired or replaced.

Please click here for a leaflet about general gas safety from the Health and Safety Executive. Audio version of gas leaflet from Health and Safety ExecutivePlease click here for audio version of leaflet (3.4mb)


One of the most common problems is not the gas appliance itself, but the lack of adequate ventilation. In order for a gas appliance to operate safely, it needs a supply of fresh air. Most modern gas boilers are now room sealed and take the air required for combustion from outside the property. This does not affect other gas appliances i.e. gas cookers, hobs and fires. If you have an air vent and it is blocked this can lead to oxygen deficiencies, incomplete combustion and ultimately the production of carbon monoxide. All gas air vents will be labelled ‘DO NOT BLOCK’ if you have an air vent in your property do not cover it up as it could affect the safety of your gas appliance.

The rules on ventilation, flues and gas appliance installations can be complex. You should carry out a safety check at least once every 12 months at which time the Gas Safe registered installer will ensure all your gas appliances are safe. The gas engineer will provide you with a copy of the test certificate.

Home safety and tips

Please click on the title for more information about each of the home safety and tips topics.