Working with customers (customer partnership board)

Our aim is to strengthen the customer voice at a strategic level within our business and ensure that decision making about homes and services is significantly influenced by customer insight and engagement. One way we are doing this is through our customer partnership board.

What the CPB does

The CPB has two key roles:

  • To work closely with our leadership on the big issues that affect Silva and its strategic direction
  • To make sure our approach to using customer insight and engagement is right in each situation and that this insight is taken into account when we make decisions that affect customers, their homes and their communities.

Key dates

The meeting dates for the CPB are:

  • 25 April 2019
  • 13 June 2019
  • 25 July 2019
  • 25 September 2019
  • 24 October 2019 (Joint event with the Silva Board)
  • 5 December 2019

Once the meetings start, regular updates will be posted.

Please click here for the customer partnership board terms of reference.

CPB members